Privacy Policy

Jobtract ("we", "our", or "us") operates https://jobtract.ca and related services (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our HVAC and trades business management platform, including our website, web and mobile applications, and integrations (e.g. QuickBooks Online, payment processors).

We are committed to protecting your privacy and handling your data in an open and transparent manner. By using the Platform, you consent to the practices described in this policy. If you do not agree, please do not use our services.

We collect information that you provide directly, that we obtain automatically, and that we receive from third parties.

Information you provide

• Account and profile: Name, email address, phone number, company name, role, and profile photo when you register or update your account.
• Business data: Projects, jobs, quotes, invoices, expenses, equipment, customers, suppliers, and any other data you enter into the Platform.
• Payment and billing: Billing address, payment method details (processed by our payment providers), and subscription history where applicable.
• Communications: Messages you send to us or through the Platform (e.g. support requests, in-app messaging).

Information we collect automatically

• Usage data: How you use the Platform (e.g. pages visited, features used, time spent), device type, browser, and general location (e.g. country or region).
• Log data: IP address, access times, and referring URLs for security and troubleshooting.

Information from third parties

• When you connect integrations (e.g. QuickBooks Online), we receive data you authorize (e.g. chart of accounts, invoices) in accordance with that service's terms and your consent.

We use your information to:

• Provide, operate, maintain, and improve the Platform and customer support.
• Sync data with accounting and other integrations you enable (e.g. QuickBooks).
• Process payments and manage subscriptions.
• Send service-related communications (e.g. account notifications, security alerts).
• Send marketing communications where you have opted in; you may opt out at any time.
• Analyze usage to improve our products and user experience.
• Comply with legal obligations and enforce our Terms of Service and other policies.
• Protect the security and integrity of the Platform and our users.

Where required by applicable law (e.g. GDPR), we process your data based on:

• Contract: To perform our agreement with you (e.g. providing the Platform).
• Legitimate interests: To operate and improve our business, prevent fraud, and ensure security, where not overridden by your rights.
• Consent: Where we have asked for your consent (e.g. marketing, non-essential cookies).
• Legal obligation: To comply with laws (e.g. tax, anti-money laundering).

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: With vendors who assist our operations (e.g. hosting, email, analytics, payment processing) under strict data-processing terms.
• Integrations: With third-party services you connect (e.g. QuickBooks) only to the extent you authorize.
• Legal and safety: When required by law, court order, or to protect our rights, your safety, or the safety of others.
• Business transfers: In connection with a merger, sale, or other transfer of assets, subject to the same privacy commitments.

We use industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest where applicable, access controls, and regular security reviews.

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations (e.g. tax, dispute resolution), and enforce our agreements. When we no longer need it, we delete or anonymize it in accordance with our retention policies.

Depending on your location, you may have rights to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal exceptions.
• Portability: Receive your data in a structured, machine-readable format.
• Object or restrict: Object to or request restriction of certain processing.
• Withdraw consent: Where processing is based on consent, withdraw it at any time.
• Complain: Lodge a complaint with a supervisory authority in your jurisdiction.

To exercise these rights, contact us using the details in the Contact section. We will respond within the time required by applicable law.

We use cookies and similar technologies (e.g. local storage) to keep you signed in, remember preferences, and understand how the Platform is used. For a detailed description of the cookies we use and how to manage them, see our Cookie Policy. Essential cookies are required for the Platform to function; you can control optional cookies through your browser or our cookie preferences where offered.

When you connect third-party services (e.g. QuickBooks Online, payment gateways), their privacy policies and terms also apply to data processed by those services. We only access data you explicitly authorize for the integration and do not control how those third parties use your data.

Your information may be processed in Canada, the United States, or other countries where our service providers operate. We ensure appropriate safeguards (e.g. standard contractual clauses, adequacy decisions) where required by law for such transfers.

The Platform is not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date. For material changes, we may notify you by email or through the Platform. Your continued use after changes constitutes acceptance of the updated policy.

For privacy-related questions, requests, or complaints, contact us at the support or contact information provided on https://jobtract.ca, or by email at the address listed on our website. We will respond in accordance with applicable law.